AIME January: Card-Monroe’s Tufting University
Friday, January 12
11:30AM – 1:00PM
Card-Monroe Corporation has manufactured over 2,200 tufting machines for the carpet, rug and turf industries and installed them in customer locations across the globe. The machines are complex (30K components) with a price tag often exceeding $2MM. The CMC Field Service team of about twenty technicians installs each machine in our customers facilities (carpet mills) and ensures the machines are performing to expectations. After that, the customer is primarily responsible for the maintenance and ongoing performance of the equipment.
As with any mature industry, turnover and retirement is creating a “brain drain” with some of our customers. To address the new generation of workers coming into the industry, Card-Monroe launched “Tufting University” to ensure that industry professionals are fully capable of keeping CMC brand machines operating at peak performance. Over 1,000 students have now attended Tufting-U. In this presentation, Jim Joyner will share the TU story and the lessons learned along the way.